Resources
Operational know-how, written down
Practical guidance from people who run treatment operations. No regulatory or legal advice — your compliance counsel owns that; these are working practices.
For surveys and compliance reviews
Regulatory crosswalk: The Joint Commission and California DHCS
Each requirement Support Scan is designed to support — detox observation checks, documentation timing, suicide-risk monitoring, record authentication, retention, downtime and record security — with what Support Scan does, the evidence it produces for a surveyor, and what stays the facility’s responsibility. Includes policy language you can adapt.
Support Scan is not certified or endorsed by The Joint Commission or DHCS; neither body certifies software. 7 pages · Version 1.0, November 2026.
Field guides
Working practices for the people who run the shift
Improving support-staff accountability
Why verification protects good staff, and how to introduce it without a morale problem.
Designing reliable rounds workflows
Interval selection, location patterns, and the hand-off between clock and conscience.
Reducing missed checks on overnight shifts
The 2–5 AM window is where documentation dies. Escalation design that actually works.
Preparing documentation for a survey
What surveyors ask for first, and how to be the program that answers in minutes.
Managing multiple treatment locations
Isolation, standardization, and the owner's dashboard problem.
Better shift hand-offs
What the incoming shift actually needs to know, and how to make it automatic.
Want a topic covered? Tell us at customersupport@supportscan.org.