Proximity-verified safety rounding for detox, residential and outpatient programs customersupport@supportscan.org 24/7 customer support iPhone app

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Set up your facility

About five minutes. Nothing is charged today — billing starts on the go-live date you pick.

    Tell us about your facility

    Exactly as it should appear on reports and letters.

    Staff type this code into the Support Scan app the first time they open it.

    More details — time zone, programs, license (optional)

    Filled in from your computer's clock. Every round and report uses it.

    Comma separated — Detox and Residential, Men's and Women's House. One is fine.

    Rooms and beds

    Start with the usual case. You can rename rooms and change any room after.

    I have rooms with in each.
    My rooms don't follow a pattern — paste a list or upload a file

    One room per line; beds after a comma if you name them. Room 101, Bed A, Bed B · Private Room 7

    What staff record on a round

    We've picked the common ones. Tap to turn one on or off, or add your own — most facilities keep these and adjust later.

    Who runs the account?

    This person is the first administrator — they add staff and sign the agreements. You'll use this sign-in on our website right away, and in the phone app once you're set up.

    At least 10 characters.
    Someone else filling this out, or other contacts (billing, IT, compliance)

    When do you want to go live?

    Rounding stays off until that morning, so nothing counts as missed while you train. Billing starts the same day.

    Two per bed are included.

    Look it over

    Change anything with Edit. Our team walks through it with you before go-live, too.

    Next you'll add a card with Stripe. Nothing is charged today — billing starts on your go-live date. Cancel anytime before then and you're never charged.